Xtreme Karting Falkirk, Falkirk

Great experience but poor administration. I took my two teenage grandchildren here last week and they thoroughly enjoyed it. However, it wasn't until i got home and received the email with their results that I realised they should have had two sessions, not just one. When i sent an email to head office they said we should have known to wait for a second session, but a member of staff told the kids where to put their suits and helmets instead of telling us to wait for a second session. They refused to give a refund for the session not used. in my opinion they need to tell visitors clearly at the start that they will have a gap between the first and second session. They say the children were told during the briefing, but when they were told they had two sessions, they thought it meant one each. I am sure we are not the only people to have made this mistake, and some clear signage or clear instruction needs to be added to their protocol. Otherwise, the karting experience itself was amazing.

Great fun for adults or kids ( if age limit permitted). Great track with steep tricky hill at center point of circuit. 100% recommend!